Best live support tools for websites
Are you in e-commerce, hosting a website and looking for live support tool? It may be overwhelming at first since there are so many services that offe...
Are you in e-commerce, hosting a website and looking for live support tool? It may be overwhelming at first since there are so many services that offer different kinds of live support tool but if you know what it is you need, then it shouldn’t be so difficult. Here is a short list of live support tools which you can choose from.
Akeni Help Desk Assistant: Akeni Help Desk Assistant is a text messaging system offered by Akeni, a company that specializes on enterprise instant messaging, live help and live support software. This program lets companies to easily host their current web based live help systems. It works by enabling customers to communicate with the help desk staff and sales people through their web browser. There is a built in queue that is automatically distributed to all the available operators. Any IM software or Java/Active-X plug-ins on the customer’s computer is no longer necessary for the program to work.
Answerchat: A live support tool from Alpha Media, AnswerChat is a customer support tool and website chat program that includes the following features: unlimited chat for one monthly fee, text chat with visitors, real time visitor counter box, automatic greeting phrase, customizable chat buttons and window, automatic email form, automatic enable/disable modes and easy tracking of visitors. More features are available under its Standard and Pro package.
Jerry Messenger: Jerry Messenger is a Live Support Chat program with XMPP-based messaging protocol. It can be used for websites which run on your own server. It supports multiple accounts and each account is allowed to have several operators. The server is customizable and is compatible with all web pages. Other features include a message log, a customizable operator loading, online presence management and a multilingual system.
ReadyDesk: ReadyDesk is a complete web-based help desk software that offers features for businesses of any size. It’s a tool that helps you resolve and answers issues with your customers faster through its customer portal and support articles. Through the customer portal, customers can easily send you emails and product inquiries by opening tickets. They can also have live chat with your support staff.
StaffOnline: StaffOnline is a live help and support software with real time audio where you can clearly converse with your website visitors, a real time video where you can interact with your visitors as you would in person, text chat, audio notification, web hosted solution, administrator’s log, keystroke status, offline messages and audio messages on hold.
Provide Support Live Chat Software: Live chat software from Provide Support offers easy integration with your web site, easy management of multiple chats taking place simultaneously, call transfer, operator to operator chats, and proactive chats and chat transcripts, real time visitor monitoring and a native operator console.