Choosing the right live support for your Website
March 7th, 2009 by Support | Filed under Website support systems.Live support on your website is very easy and straightforward. You can do it by uploading the scripts or program executables onto your server, virtual server or shared hosting plans. Another way to go is by availing live support solutions from Application Service Providers (ASP). The confusing part comes down to choosing the right live support for your website.
One of the things you can do when looking for the right live support for your website is downloading evaluation version of different software from websites (specially Live chat bot) like CNET’s download.com, Sourceforge, Tucows and Icewalkers. By doing this, you can try the system and assess whether it’s what you need or not.
Most of the open source projects available now for live help and live support are written using PHP, Perl and Java with MySql backend. PHP and MySql are already installed in the server of most web hosting companies, so using a live support that is based on these solutions is easier. You just have to upload the script to your server and add the live help button to your website. Customization is also unfussy with PHP based solutions; modify it either by hiring a specialist on PHP or simply do it in-house. However, if you are expecting a high volume of visitors to your website after using live support, live help systems using PHP and MySql do not scale well because it requires constant polling of the system to see if there are new messages. The ideal solution for a website with many visitors would be a system written in Java or C++. With this kind of support, you will have a socket connection between the client and the server.
Tags: Live chat, Website support systems
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