Live chat support software 2009 review

Live Helper Pro for live expert advice features:

Live chat support software 2009 review for LiveHelper Pro:
Nice Text Chat - Salesman Interact in real time with visitors to your e-Commerce web site.
Real Time Traffic Monitoring - Monitor your e-Commerce web site traffic in real time. Track what pages customers visit, where they come from and how much time they spend on your site.
Website Based Administration - Salesman can view statistics, add accounts or modify features from anywhere in the world using a standard web browser.
E-Mail Signature – Allow customers fast access to your personnel by adding Livehelper buttons to your e-mail signatures.
Operator to Operator Live Chat – Operators can chat with any other operator logged in under your company, even if the operator is logged in from another office or a remote location.
Customizable Button with Status – Create custom buttons for your web site that integrate with the style of your site and change depending on the availability of assistance.
Support Schedule – Outside your company’s normal business hours, customers are notified of the next time that your online personnel will be available. Customers also have the option to leave an electronic message, automatically sent to your e-mail address.
Groups – Divide your personnel into categories allowing calls to be routed to specific departments.
Hyperlinks and Images – Include clickable links and images in your text chats.
Preset HTML – Include HTML elements and formatting in your text chats.
Chat Transcripts – Review the transcripts of any chat that takes place on your site, online 24 hours a day, to check for consistency and quality.
Basic Stats – Basic operator statistics including Call Volume, Average and Total Call Time.
Preset Text Messages – Save time and ensure consistency by storing common responses for fast access.
Real Time Spell Check – Identify and correct spelling mistakes as you type.
Transfer - Transfer calls from one agent to another in real time.
Push Pages – Instantly send your visitors directly to the page they’re looking for.
Visitor Profile and Info – Operators have instant access to a profile of the visitor containing computer information, pages visited, previous chat transcripts and operator notes.
Customizable Interface (Skins) – Customize the customer chat box to match your own logo and color scheme.
Pull and Live Interaction - Proactively offer users help with the click of a button.
Survey – Poll customers after they have completed a chat to ensure customer satisfaction.
SSL Secure Chat – Encrypt chats up to 128bit to ensure privacy and security.

By means of permitting operators to work together in the midst of online clients as well as to reply promptly to their questions, live chat tech Support can lend a hand in changing web inquiries into clients as well as site traffic into dealings. Online clients are a number of the most edgy and demanding, expecting replies from the live chat tech Support with the aim to as fast as their computer’s net connection.

Tags: 2009 reviews